VIOMI Limited Product Warranty
VIOMI warrants that the product shall be free from defects in material and workmanship for a period of 2 years from the date of original purchase (“Limited Warranty Period”), provided the product was used in accordance with its use and care instructions (e.g., in the intended environment and under normal circumstances).

*This limited warranty does not limit any statutory rights you may have under the consumer protection laws of your country of purchase. Where required by applicable national or regional legislation, the legal warranty period may be longer than the period stated above.

Your Limited Warranty Benefits
During the Limited Warranty Period and subject to this limited Warranty Policy, VIOMI will, in its sole and exclusive discretion, either (i) refund the purchase price if the purchase was made directly from the store authorized by VIOMI, (ii) repair any defects in material or workmanship, (iii) replace the product with another product of equal or greater value

Who is Covered?
This limited warranty extends only to the original consumer purchaser of the product and is not transferable to any subsequent owner of the product, regardless of whether the product transferred ownership during the specified term of the limited warranty. The original consumer purchaser must provide verification of the defect or malfunction and proof of the date of purchase to claim the Limited Warranty Benefits.

Be Aware of Unauthorized Dealers or Sellers
This limited warranty does not extend to products purchased from unauthorized dealers or sellers. VIOMI limited warranty only extends to products purchased from authorized dealers or sellers that are subject to VIOMI quality controls and have agreed to follow its quality controls. Please be aware, products purchased from an unauthorized website or dealer may be counterfeit, used, defective, or may not be designed for use in your country. You can protect yourself and your products by making sure you only purchase from VIOMI or its authorized dealers.
If you have any questions about a specific seller, or if you think you may have purchased your product from an unauthorized seller, please contact our Customer Support Team.

What’s Not Covered?
• Normal wear and tear, including normal wearing parts, such as filter, battery, and power cord, or carpet or floor damage due to misuse.
• If the proof-of-purchase has been altered in any way or is made illegible.
• If the model number, serial number or production date code on the product has been altered, removed or made illegible.
• If the product has been modified from its original condition.
• If the product has not been used in accordance with directions and instructions in the user manual.
• Damages caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.
• Damages or defects caused by accident, abuse, misuse, or improper or inadequate maintenance.
• Damages or defects caused by service or repair of the product performed by an unauthorized service provider or by anyone other than VIOMI or its authorized service providers.
• Damages or defects occurring during commercial use, rental use, or any use for which the product is not intended.
• If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation, dishwasher, or water (unless the user manual expressly states that the product or accessory is dishwasher-safe or washable).
• Incidental and consequential damages.
• Damages or defects exceeding the cost of the product.

Changes to this policy
• We may change the terms and availability of this limited warranty at our discretion, but any changes will not be retroactive.
• The exclusions and limitations set out above are intended to be applied only to the fullest extent permitted by the applicable law of your jurisdiction.

CUSTOMER SUPPORT
If you have any questions or concerns about your new product, please contact our helpful Customer Support Team.
To make a warranty claim, please contact our Customer Support team with your proof of purchase (e.g., order number) and a detailed description of the issue:

EU Tel: +44 (844) 704 2998
E-mail: eu.support@viomi.com